Our story

A proven leader in the smart home technology and security industries. We're committed to providing powerful and reliable smart home security with fast alarm response.

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Call us at 866.493.4166


Brinks Home and its
Global Responsibility


Brinks Home
customer service

Newsweek, 2020

Protecting over
1 million people

The Brinks Home

We provide cutting-edge products and alarm monitoring services to more than 1 million customers throughout North America - a responsibility we take very seriously.

Our promise

Our 5 core principles are what set us apart:

  • check Service Through Purpose
  • check Security In Every Detail
  • check Always Available
  • check Relentless Standard of Care
  • check Collective Success
  • check Service Through Purpose: We are motivated by the pursuit of safety and peace of mind for our customers, and our service is inspired by protecting what matters most.
  • check Security In Every Detail: We obsess over the details so that our customers can live their lives without thinking about home security.
  • check Always Available: We are committed to meeting the security needs of our customers at every moment.
  • check Relentless Standard of Care: We are accountable to our customers, colleagues, and stakeholders, no matter the circumstances.
  • check Collective Success: By working to bring out the best in each other, we provide our customers with the highest standard of service and protection.

Professional monitoring

Always on alert

Highly trained professionals are ready 24/7 to rapidly respond to any alarm, determine the source and contact emergency responders. We're also proud to deliver award-winning customer care via phone, text or chat.

Our highly trained professionals are ready 24/7 to respond and react to any alarm while communicating with you and first responders. We’re proud to deliver award-winning customer care by phone, text, or chat.

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