Social and

Brinks Home and its Global Responsibility

At Brinks Home™, we care deeply about doing what's right for our customers, our employees, our partners, and the planet we all call home. We are dedicated to providing a premium experience for the more than 1 million people we protect in the United States, Canada, and Puerto Rico. Part of this commitment to excellence in all we do means considering the environmental, social, and governance (ESG) impacts of our business decisions. For additional information around our ESG efforts, contact Investor Relations.

Message from our Chief Executive Officer

on Environmental, Social, and Governance responsibilities


William E. Niles

Chief Executive Officer

We know that our customers, partners, employees, and investors look at all sides of our company before deciding to engage with us. We also believe that we have a responsibility to our planet, and each other, when we do business. Our company is science-based, and we are committed to acting with integrity, transparency, and excellence in all that we do.

The world we live in is often uncertain, and we take our role as a premium provider of smart security solutions very seriously. The safety and security of those we protect is always our highest priority.

As an award-winning leader in the smart home and security industries, we know that we must hold ourselves to the highest standards in everything we do.

We are committed to sharing the ongoing ways that we are improving and expanding our environmental, social, and governance responsibilities. Please read more about the work we are doing.



We continue to explore ways to reduce waste and emissions, while increasing efficiency. Our Field Service teams are working to eliminate paper forms for a minimum of 85% of scheduled jobs. We have optimized our truck routes using automation to allow us to reduce drive time for our service and installation technicians, helping us to also reduce emissions and fuel consumption. When possible, we use remote technical support to solve customer issues before rolling a truck for a service visit. Our corporate offices print in black and white and require badge access to cut down on paper waste, and we have motion-sensing or LED lights in our offices wherever possible. We also leverage technology to reduce our travel frequencies while allowing us to stay connected. Our smart home solutions also allow our customers to monitor and reduce their energy and water consumption through devices like smart thermostats, temperature sensors, and flood detection sensors.



We are defined and driven by our corporate pillars and strive to always provide the highest standards of customer service to the people we protect.

  • none Service Through Purpose
  • none Security In Every Detail
  • none Always Available
  • none Relentless Standard of Care
  • none Collective Success
  • none Service Through Purpose
    We are motivated by the pursuit of safety and peace of mind for our customers, and our service is inspired by protecting what matters most.
  • none Security In Every Detail
    We obsess over the details so that our customers can live their lives without thinking about home security.
  • none Always Available
    We are committed to meeting the security needs of our customers at every moment.
  • none Relentless Standard of Care
    We are accountable to our customers, colleagues, and stakeholders, no matter the circumstances.
  • none Collective Success
    By working to bring out the best in each other, we provide our customers with the highest standard of service and protection.

We are aware that long-term success means having the best and brightest minds in the room – and all are welcome at the table. At Brinks Home, diversity and inclusion are an integral part of our corporate culture, and our Employee Resource Groups help us shape that culture in real-time as we learn from each other. We also give back to our local community through volunteering and fundraising. Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  • none Whistleblower protection
  • none Violence and Harassment Free Workplace Policy
  • none Corporate Culture
  • none
    Whistleblower protection:
    Brinks Home encourages a culture of transparency and honesty where all are welcome to share concerns and report violations or suspected violations of laws and regulations without fear of reprisals.
  • none
    Violence and Harassment Free Workplace Policy:
    Brinks Home does not tolerate violence or harassment in the workplace, regardless of an employee’s race, orientation, or gender. Our Team Member handbook clearly outlines this policy and provides resources for employees to report any violations.
  • none
    Corporate Culture:
    Brinks Home strives to provide the best for not only its customers, but also its employees. We offer Employee Resource Groups, opportunities to volunteer, interest groups, ongoing training, etc. to allow our employees to learn and grow together.


Our employees, vendors, and partners all adhere to a Code of Ethics and follow all applicable local, state, and federal laws. Our Board of Directors follows strict corporate governance guidelines.

  • none Code of Ethics
  • none Authorized Dealer, Partner, and Rep Code of Conduct
  • none Corporate Governance
  • none
    Code of Ethics:
    Our Code of Ethics is the foundation for how we work and the rules that govern us.
  • none
    Authorized Dealer, Partner, and Rep Code of Conduct:
    We ask all of our authorized partners to adhere to a Code of Conduct that outlines appropriate behavior and workplace expectations.
  • none
    Corporate Governance:
    Our Board of Directors is also committed to the pursuit of excellence as they advise us for the benefit of our shareholders and employees.

Investor Contact Information


Brinks Home

1990 Wittington Place

Farmers Branch, TX 75234

Investor Relations

Sloane & Company

Erica Bartsch

T: 212-446-1875


Transfer Agent

ComputerShare Trust Company, N.A.

PO Box 505000

Louisville, KY 40233

T: 781-575-2798