As a proven leader in smart home security, we're committed to providing powerful and reliable monitoring with fast alarm response.
WE BELIEVE IN YOUR RIGHTS
Value every second
You've chosen a smart home security solution that meets your unique needs. We know every moment matters, so we handle alarm incidents as quickly as possible, and reply to customer service requests promptly.
When you're preparing to move, you have a lot of things on your mind. Your home security system shouldn't be one of them. After one year with Brinks Home™, customers can shift their current service to a new home address. Active military? Speak with a Security Adviser if your military service requires more frequent moves.
Change your mind
We love having you as a customer, but we want you to stay with us because you want to, not because you have to. Our cancellation process is simple. Call us at 800.447.9239 and we'll send you the DocuSign cancellation procedures and what to expect on your final bill. Early termination charges may apply.
No matter what your question, we believe it helps to have people in your own backyard. That's why the Brinks Home™ customer support team is U.S.-based, and available to take your calls. Service appointments are handled by our local dealer network of more than 600 small businesses across North America.
WE BELIEVE IN TRANSPARENCY
You have things to say, and we want to hear from you. Our Security Advisers and service technicians appreciate your feedback. Tell us what we can do to make things things right by texting us at 469.513.8685.
Have issues addressed
We know your time is valuable. Tell us what your issue is and we'll dedicate ourselves to finding a solution, fast.
Understand your contract
Home security services shouldn't be complicated. Contracts, as our commitment to each other, should be easy to understand. Our policies are easy to reference, written in English and always in plain view.
Choose your provider
When it comes to the products and services in your home, we know that you have many choices. We're glad that you've chosen Brinks Home™.
Our 5 core principles are what set us apart: